Terms of service

TERMS OF SERVICE

Nauvon
Last Updated: 13/02/2026

1. OVERVIEW

This website is operated by Nauvon (“we”, “us”, “our”). By accessing our website or purchasing from us, you agree to be bound by these Terms of Service.

These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.

If you do not agree to these Terms, you must not use our Services.

2. BRAND POSITIONING & QUALITY STATEMENT

Nauvon is a premium streetwear brand committed to refined craftsmanship and elevated design.

Due to the nature of garment production:

  • Minor variations in stitching, fabric texture, fit, or colour tone may occur.

  • Product imagery is styled to reflect brand identity and aesthetic.

Such variations do not constitute defects.

We reserve the right to update product details, materials, and packaging to maintain brand standards without prior notice.

3. ELIGIBILITY

You must be at least 18 years old to make a purchase. By placing an order, you confirm that:

  • All information provided is accurate and complete.

  • You are legally capable of entering into a binding contract.

4. PRODUCTS & AVAILABILITY

All products are subject to availability.

We reserve the right to:

  • Limit quantities

  • Discontinue products

  • Refuse bulk or reseller orders

We make every effort to display products accurately; however, colours and appearance may vary depending on device screens.

5. ORDERS & ACCEPTANCE

When you place an order, you are making an offer to purchase.

An order is not legally binding until:

  • Payment has been successfully processed

  • You receive an order confirmation email

We reserve the right to cancel or refuse any order for reasons including but not limited to:

  • Suspected fraud

  • Pricing errors

  • Product unavailability

  • Policy abuse

  • Resale concerns

If an order is cancelled after payment, a refund will be issued.

6. PRICING & PAYMENT

  • Prices are displayed in GBP (£) unless otherwise stated.

  • Prices do not include customs duties or import charges (if applicable).

  • We reserve the right to change prices at any time.

You confirm that you are authorised to use the payment method provided.

7. FRAUD PREVENTION & CHARGEBACKS

We actively monitor transactions for fraudulent activity.

By placing an order, you agree that:

  • You will contact us first to resolve any issue before initiating a chargeback.

  • Initiating a false or unjustified chargeback constitutes fraud.

In the event of a payment dispute, we reserve the right to provide:

  • Proof of delivery

  • Tracking confirmation

  • Order and customer records

Customers who initiate unjustified chargebacks may be restricted from future purchases and may be subject to further action.

8. SHIPPING, DELIVERY & FULFILMENT

Nauvon works with trusted third-party manufacturers and fulfilment partners.

By purchasing from us, you acknowledge:

  • Delivery timeframes are estimates only.

  • Production delays may occur during high-demand periods.

  • Customs processing times are outside our control.

We are not liable for delays caused by:

  • Courier services

  • Customs authorities

  • Incorrect addresses provided at checkout

  • Events outside our reasonable control

Risk transfers to you upon confirmed delivery.

Orders returned due to incorrect address details may incur re-shipping fees.

9. RETURNS & REFUNDS

Returns are handled in accordance with our Return & Refund Policy.

As some items may be fulfilled via third-party suppliers:

  • Processing times may vary.

  • Certain items (including custom or hygiene-sensitive products) may not be eligible for return.

Refunds will be issued to the original payment method only.

Nothing in these Terms limits your statutory rights under the Consumer Rights Act 2015.

10. INFLUENCER & PROMOTIONAL COLLABORATIONS

Any collaboration, gifted product, or promotional agreement must be agreed in writing.

Unless otherwise stated:

  • Gifted items do not require payment from Nauvon.

  • Content created featuring Nauvon products may be reposted and used for marketing purposes.

  • Commission-based collaborations are subject to agreed affiliate terms.

Failure to deliver agreed promotional content may result in termination of collaboration.

11. INTELLECTUAL PROPERTY

All content on this website — including logos, designs, product names, graphics, images, text, and branding — is the property of Nauvon and protected by intellectual property laws.

You may not copy, reproduce, modify, distribute, or exploit any content without prior written permission.

12. PROHIBITED USE

You may not use our website:

  • For unlawful purposes

  • To commit fraud

  • To infringe intellectual property rights

  • To transmit malware or harmful code

  • To abuse refund or return policies

We reserve the right to terminate access without notice if these Terms are breached.

13. REFUSAL OF SERVICE

We reserve the right to refuse service, cancel orders, or limit quantities at our sole discretion, including where we suspect:

  • Bulk reselling

  • Excessive refund activity

  • Policy abuse

  • Fraudulent intent

14. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

We shall not be liable for:

  • Indirect or consequential losses

  • Loss of profits, revenue, or business opportunities

  • Delays outside our reasonable control

Our total liability shall not exceed the amount paid for the product in question.

15. TERMINATION

We may suspend or terminate access to our Services immediately if you breach these Terms.

16. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. CHANGES TO TERMS

We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of any changes.

18. CONTACT INFORMATION

Nauvon
Email: nauvon.co@gmail.com

Business Address: [Insert Address]
Company Registration Number: [If Applicable]
VAT Number: [If Applicable]