Shipping policy

SHIPPING POLICY

Nauvon
Last Updated: [Insert Date]

1. ORDER PROCESSING

All orders are processed within 2–5 business days (excluding weekends and public holidays).

Some items are made to order. During high-demand periods, processing times may be extended.

Once your order has been dispatched, you will receive a shipping confirmation email including tracking details where available.

2. ESTIMATED DELIVERY TIMES

Delivery timeframes begin once your order has been shipped.

United Kingdom:
5–10 business days

Europe:
7–14 business days

International:
7–18 business days

Please note that delivery times are estimates only and may vary depending on location, customs clearance, and courier operations.

3. CUSTOMS, DUTIES & IMPORT TAXES

International orders may be subject to customs duties, import taxes, or additional charges.

These charges:

  • Are determined by your local customs authority

  • Are the responsibility of the customer

Nauvon is not responsible for delays caused by customs processing.

4. SHIPPING CONFIRMATION & TRACKING

You will receive tracking details once your order has been dispatched.

Tracking updates may take 24–72 hours to appear in the courier’s system.

5. INCORRECT SHIPPING ADDRESS

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided:

  • We cannot guarantee amendments after the order is placed.

  • Orders returned due to incorrect details may require additional payment for re-shipping.

6. DELAYS

While we aim to deliver within estimated timeframes, we are not responsible for delays caused by:

  • Courier services

  • Customs authorities

  • High seasonal demand

  • Events outside our reasonable control

Delivery dates are estimates and are not guaranteed.

7. LOST PARCELS

If your parcel appears delayed, please allow the full delivery window before contacting us.

If a parcel is officially confirmed lost by the courier, we will offer either:

  • A replacement, or

  • A refund

at our discretion following investigation.

8. SPLIT SHIPMENTS

Orders containing multiple items may be shipped separately. You will receive tracking information for each shipment where available.

9. DELIVERY CONFIRMATION

Once tracking confirms delivery to the address provided at checkout, Nauvon is not responsible for lost or stolen parcels.

If you believe your parcel has been stolen, please contact the courier directly.