Refund policy
Return & Refund Policy
Nauvon
At Nauvon, we are committed to delivering premium quality. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
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Items must be unworn, unwashed, and unused
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All original tags must be attached
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Item must be in original packaging
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Proof of purchase is required
We reserve the right to refuse returns that show signs of wear, damage, or alteration.
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Final sale or clearance items
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Custom or personalised pieces
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Undergarments (for hygiene reasons)
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be processed to your original payment method
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Please allow 5–10 business days for the refund to appear, depending on your bank
Original shipping costs are non-refundable unless the item is faulty.
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, please contact us at:
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us within 7 days of delivery with:
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Your order number
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Clear photos of the issue
We will arrange a replacement or full refund, including return shipping where applicable.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty.
We recommend using a tracked service, as Nauvon cannot be responsible for lost returns.
Contact Us
For any return or refund queries, please contact:
Email: nauvon.co@gmail.com
Brand: Nauvon